Refund Policy

Bigg Dot Monopoly

Thank you for shopping at Bigg Dot Monopoly. We take pride in the quality and effectiveness of our hair oil products and your satisfaction is our priority. Below are the details of our refund policy.

Return and Refund Eligibility

• 7-Day Return Window: You may request a return within 30 days of the purchase date.
• Condition of Product: To be eligible for a return and refund, the hair oil must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Refundable Items

• Opened Products: Due to hygiene and quality reasons, we cannot accept returns on any hair oil products that have been opened or used.
• Sale Items: Items purchased on sale or with a discount are final and cannot be returned unless defective.
• Shipping Costs: Original shipping fees are non-refundable and the cost of return shipping will not be covered by Bigg Dot Monopoly.

Process for Returns

1. Contact Us: Before sending the product back, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate the return process.
2. Approval: Once your return is reviewed and approved, we will send you a return shipping label, as well as instructions on how and where to send your package.
3. Inspection: Returned items are inspected upon receipt. If the return is approved, the refund will be processed.

Refunds

• Refund Initiation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, usually within 7 to 10 business days.

Exchanges

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.

Questions

If you have any questions regarding our refund policy, please contact us at:

• Email: support@biggdotmonopoly.in

We are committed to ensuring that your experience with Bigg Dot Monopoly is satisfactory. Your feedback is valuable to us, and we aim to resolve any issues promptly and efficiently.